Frequently Asked Questions
Everything you need to know about our leather goods and services.
Where are Polène products manufactured?
Our collections are designed in Paris and handcrafted by skilled artisans in Ubrique, Spain, a town renowned for its high-end leather craftsmanship.
What types of leather do you use?
We exclusively use full-grain calf leather sourced from certified Italian and Spanish tanneries to ensure durability, texture, and a premium finish.
Do you offer international shipping?
Yes, we ship worldwide via express couriers. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.
What is your return policy?
You have 15 days from the date of delivery to return your item. The product must be in its original condition, unused, and in its original packaging.
How should I care for my Polène bag?
To preserve the leather, avoid prolonged exposure to direct sunlight or moisture. We recommend applying a specialized leather milk periodically and storing the bag in its dust bag.
Are duties and taxes included in the price?
For orders within the European Union, taxes are included. For international orders, customs duties and local taxes may be applied by the carrier upon delivery.